It’s very easy!
Go to your After-Sales Service space.
Fill in the IMEI of the product (or serial number or order number) and follow the guide. Within 24 to 48 hours, your return will be validated and 2 documents made available to you: a transport label (prepaid) + an RMA voucher attached to the package. Defective products must be returned without accessories, well packaged and secured in a cardboard box to ensure protection during transport.
Once the parcel is received, it takes an average of 7 days to resolve the problem: repair, exchange or refund (as a last resort).
In case of refund, a credit note will be issued and the refund made by bank transfer or on the card used for the payment.